General Accounting Business Advisory Services Business Tax Services Individual Tax and Advisory Services Directions to our Office		May 19, 2012         "The best preparation for good work tomorrow is to do good work today." -- Elbert Hubbard TODAY'S BUSINESS BUILDER The Seven Secrets for Customer Loyalty: 1. Deliver a superior product. 2. Deliver it on time and within budget. 3. Fix the mistake now, analyze it later. 4. Be consistent and reliable. 5. Be generous … and say “thank you” often. 6. Get to know your customers … acknowledge special occasions with personal notes. 7. Treat your customers as you would wish to be treated … and then some. Click here to download our 2011 Tax Organizer PDF - 273K

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